How do I change a bad satisfaction ticket rating to good?

If you would like to change your Satisfaction Rating then you can log into your account to do so. Go to and click on Help Center. Select Sign In and make the changes in the "View Your Recently Solved and Closed Requests."

If you have never logged into your web portal before then you can request a password by using the email address that we communicate with you through and clicking on the "Get a Password" link in the login popup. This will send you a link that you can follow to create a password. If you've forgotten your password, select "Forgot my Password".

Once you’ve established that then you can log in and view your open tickets, or your entire ticket history. The tickets that have been rated can be found in the "View Your Recently Solved and Closed Requests” section.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk