How do I update my company's employee information?

Contact the Contractor Help Center and they can assist you with your updates. Call 1-800-284-9069, email or login to chat with an agent or submit a ticket.

Please include the following information:

1 - Indicate whether we should add, update or delete the employee.

2 - Include Employee First and Last Name

3 - Include Employee Email Address

4 - Include Employee phone number (if adding or updating)

5 - If requesting access: Include a list of which systems (examples: Portal, HUB, Program Notices, Contractor Help Center)

6 - If access to Help Center is requested, please answer these additional questions:

a - Does this person need to be cc'd on Audit Concerns?

b - Does this person need to be cc'd on Project Concerns?

7 - If updating BPI Certifications, indicate whether adding or deleting, and list the certification.

If adding, please include a copy of the certificate or proof. (This information will be sent to NYSERDA who will confirm and update the company's certification.)

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