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I was copied on a customer’s approval letter but I do not have record of this customer.

The customer selected you on their audit application requesting your company perform the energy audit.  They most likely found your company on https://nyserda.energysavvy.com/contractors/ and may not have reached out to you yet.  If you would like to reach out to the customer to schedule an audit, their contact information is located on the approval letter sent to you.

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