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I can’t true up the model because the customer’s usage is abnormally low. They have sectioned off the house and wear layers of clothes. What do I do?

The Program understands that some homeowners make certain lifestyle choices that result in atypical usage. If you encounter a situation like this, it is acceptable to use an estimated usage total that would reflect a typical home. However, it is still recommended that any estimates are conservative and that the homeowner’s expectations for projected vs. realized savings are managed. This information should be included when you submit your project for review.

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