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I am having true up issues because the customer is using space heaters (secondary heat plant) and they will not be using them after my remodel.

If the existing secondary heating system is a fixed percentage that percentage will remain on the improvement package.  To capture the savings the secondary fuel could be converted to the primary fuel.  However, the customer’s usage would also need to be converted and an explanation of what was done submitted as part of the project’s review.

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