Two e-mail addresses can be set in Portal, in addition to the user e-mail addresses: the “task” e-mail and the “contact” e-mail. Each e-mail-type can only have one e-mail address associated.
The “task e-mail” address receives all automatically generated e-mails sent out of Portal, including audit application approval letters. Contractors are able to change the task e-mail address on their own. In the Portal, the contractor will go to Settings at the top of the screen then select "Task Options" from the left-hand side of the page.
The “contact e-mail” is the e-mail address that displays to customers on the Contractor List, so customers can use it to contact the company.
In order for a contractor to change their "contact" e-mail address, contractors should contact the Contractor Help Center: Call 1-800-284-9069, email ContractorSupport@clearesult.com or login to chat with an agent or submit a ticket.