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What is Net Promoter Score (NPS)?

NPS is a way of “measuring a company’s performance through the customers' eyes." Customers are asked respond on a 0-to-10 scale to the following question: 

“How likely is it that you would recommend [company/program] to a friend or colleague?”

In the case of HPwES, we ask customers this question twice: one in reference to the Program and another in reference to their assigned contractor.

For further information regarding NPS, please view our New Contractor Training | Quick Training 10: Net Promoter Score (NPS) video.

 

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